Support
Tell us what happened, without sending secrets.
We can help with your account, billing, exports, deletion, and passkeys. Tell us what happened and we’ll investigate — just leave out anything secret.
Include
- What you expected and what occurred
- Approximate date and time
- Browser, operating system, and Diligence version
- The visible request ID, if shown
Never include
- Passwords or recovery keys
- Access, refresh, verification, or reset tokens
- Stripe secret keys or full card details
- Private journal, health, or note contents
Share the request ID, never credentials
If you’re signed in, use “Prepare safe diagnostics” in your account center. Send us the request ID it gives you, roughly when the problem happened, your browser and operating system, and the error you saw. The report holds no passwords, tokens, recovery codes, or any of your records.
Email support
Email us with the details above and we’ll get back to you.
Email support@infinitevoid.ca